Complaints – Greece

If your policy was provided by M2 Insurance SA please contact:

The Complaints Department

M2 Insurance SA
56-58 Pindou Str,
Chalandri,
Attiki
152 33, Greece

Email: complaints@m2.gr

Tel: 2164004132

There are three External Dispute Resolution (EDR) schemes in operation in Greece.

Hellenic Consumers Ombudsman
144 Alexandras Avenue,
114 71, Athens,
Greece

Tel: +30 210 646 0862

Fax: +30 210 646 0414

Email: grammateia@synigoroskatanaloti.gr

Web: www.synigoroskatanaloti.gr

Complaints must be submitted to the Hellenic Consumers Ombudsman within three months of the complainant becoming aware of the act or omission that gave rise to the complaint.

Bank of Greece
21 E. Venizelos Avenue,
102 50, Athens,
Greece

Tel: +30 210 320 1111

Fax: +30 210 323 2239/2816

Email: complaints@bankofgreece.gr

General Secretary of Consumer Affairs
Kaniggos Sq.,
10181,
Athens,
Greece

Email: info@efpolis.gr

The General Secretary will not deal with complaints about a refusal to pay a claim or a delayed claim payment. Also, it will not deal with civil claims.